{"id":2356,"date":"2024-04-12T21:04:36","date_gmt":"2024-04-12T21:04:36","guid":{"rendered":"https:\/\/idgwindtech.com\/site\/?page_id=2356"},"modified":"2024-09-28T20:03:53","modified_gmt":"2024-09-28T20:03:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/idgwindtech.com\/site\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.4.3″ background_color_gradient_direction=”123deg” background_image=”https:\/\/idgwindtech.com\/site\/wp-content\/uploads\/2024\/07\/main-faq.jpg” background_position=”center_right” height=”250px” custom_padding=”2vw||2vw||true|false” bottom_divider_style=”slant2″ bottom_divider_color=”rgba(0,0,0,0)” bottom_divider_height=”100%” bottom_divider_flip=”horizontal”][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.4.3″ custom_padding=”0px||” top_divider_style=”asymmetric3″ top_divider_color=”#312783″ top_divider_height=”113px”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ padding_top_bottom_link_1=”true” padding_left_right_link_1=”true” module_class=” et_pb_row_fullwidth” _builder_version=”4.4.3″ background_color=”rgba(0,0,0,0)” width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”left” custom_margin=”0px|auto||auto|false|false” custom_padding=”0px||0px||false|false” make_fullwidth=”on”][et_pb_column type=”4_4″ _builder_version=”4.4.3″ background_enable_color=”off” custom_padding=”30px|30px|30px|30px” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.3″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”16px” text_line_height=”2em” header_font=”||||||||” header_text_color=”#ffffff” header_font_size=”31px” header_2_font=”|800||on|||||” header_2_text_color=”#ffffff” header_2_font_size=”32px” header_2_letter_spacing=”1px” header_2_line_height=”1.4em” background_enable_color=”off” custom_margin=”-5px||-2px|||” custom_padding=”0px||||false|false” header_2_font_size_tablet=”30px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” header_2_text_shadow_style=”preset1″ animation_style__hover=”none” animation_style__hover_enabled=”none” animation_repeat__hover=”once” animation_repeat__hover_enabled=”once” animation_direction__hover=”center” animation_direction__hover_enabled=”center” animation_duration__hover=”1000ms” animation_duration__hover_enabled=”1000ms” animation_delay__hover=”0ms” animation_delay__hover_enabled=”0ms” animation_intensity_slide__hover=”50%” animation_intensity_slide__hover_enabled=”50%” animation_intensity_zoom__hover=”50%” animation_intensity_zoom__hover_enabled=”50%” animation_intensity_flip__hover=”50%” animation_intensity_flip__hover_enabled=”50%” animation_intensity_fold__hover=”50%” animation_intensity_fold__hover_enabled=”50%” animation_intensity_roll__hover=”50%” animation_intensity_roll__hover_enabled=”50%” animation_starting_opacity__hover=”0%” animation_starting_opacity__hover_enabled=”0%” animation_speed_curve__hover=”ease-in-out” animation_speed_curve__hover_enabled=”ease-in-out”]<\/p>\n

Frequently Asked Questions<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.4.3″ background_color=”rgba(0,0,0,0)” width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”3px|auto||auto||” custom_padding=”0|0|0|0|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_column type=”1_2″ _builder_version=”4.4.3″ background_color=”#e09900″ background_image=”https:\/\/idgwindtech.com\/site\/wp-content\/uploads\/2024\/07\/side-faq.jpg” background_size=”initial” custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_accordion open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#3AAA35″ _builder_version=”4.4.3″ toggle_text_color=”#2a2a2a” toggle_font=”|600|||||||” toggle_font_size=”18px” toggle_line_height=”1.6em” body_font=”||||||||” body_line_height=”2em” max_width=”80%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” custom_margin=”|||-10px” custom_margin_tablet=”|||-1px” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”5%” animation_starting_opacity=”100%” hover_enabled=”0″ toggle_font_size_tablet=”” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#ffa53b” border_width_left=”10px” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”35px” box_shadow_blur=”115px” box_shadow_spread=”-25px” box_shadow_color=”rgba(0,0,0,0.15)”][et_pb_accordion_item title=”How can I get a bussiness account?” open=”off” _builder_version=”4.4.3″ custom_margin=”||20px” hover_enabled=”0″]<\/p>\n

To get a business account, simply contact our team with your specific needs. We will tailor a solution based on your requirements and design the best option for your organization. Click here to get started <\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I take courses as a non company user?” _builder_version=”4.4.3″ custom_margin=”||20px” open=”off”]<\/p>\n

Yes, you can independently register and purchase any course directly through our website. If you are part of a company, please coordinate with your supervisor to access courses via a company account.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens once I register and purchase a course?” _builder_version=”4.4.3″ custom_margin=”||20px” hover_enabled=”0″ open=”off”]<\/p>\n

When you buy a course, you will be prompted to create an IDG WindTech account if you do not already have one. After completing your purchase, you can log in with your username and password to access the course at any time.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I use a mobile device to take a course?” _builder_version=”4.4.3″ custom_margin=”||20px” open=”off”]<\/p>\n

All IDG online training courses are compatible with mobile devices, including tablets and smartphones across Android and Apple iOS platforms. If you encounter any issues while accessing a course on your mobile device, please contact our support team at support@idgwindtech.com or through this website for assistance. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the contact hours for technical support? ” _builder_version=”4.4.3″ custom_margin=”||20px” open=”off”]<\/p>\n

Our technical support team is available from Monday to Friday, 8:00 AM to 7:00 PM (EST). On Saturdays, support is available from\u00a0 9:00 AM to 4:00 PM (EST).<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the technical requirements needed to take a course?” _builder_version=”4.4.3″ custom_margin=”||20px” open=”on”]<\/p>\n

To ensure the best experience, your device should meet the following minimum requirements:<\/span>\u00a0<\/span><\/p>\n